Refund policy
Return & Refund Policy
At OrviloCart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or refund in accordance with the terms below.
1. Return Eligibility
You may request a return if:
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The product arrives damaged or defective.
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You receive the wrong product.
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The product is significantly different from the description shown on our website.
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The product is unused and in its original condition and packaging, where applicable.
Return requests must be submitted within 7 days of receiving your order.
2. How to Request a Return
To request a return, contact us at:
Email: OrviloCart.shop@gmail.com
Please include:
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Your order number
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Your name
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A description of the issue
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Clear photos or videos showing the product and the problem
We will review your request and provide further instructions if the return is approved.
3. Non-Returnable Items
Returns may not be accepted for:
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Products that have been used, damaged, or altered by the customer.
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Products without their original packaging where the packaging is required for the return.
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Requests submitted after the applicable return period.
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Products damaged due to misuse, improper handling, or normal wear and tear.
4. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed through the applicable payment method used for the order.
For Cash on Delivery orders, any approved refund will be handled through an available refund method agreed upon with the customer.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos.
We may offer a replacement, refund, or another appropriate solution depending on the circumstances.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect product, OrviloCart may cover the applicable return shipping cost.
For other approved returns, the customer may be responsible for return shipping costs.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at OrviloCart.shop@gmail.com.
Once an order has been processed or shipped, cancellation may no longer be possible.
8. Contact Us
For any return or refund questions, please contact:
OrviloCart
Website: orvilocart.shop