Shipping policy
Shipping Policy
At OrviloCart, we aim to provide reliable and convenient delivery to customers across the Kingdom of Saudi Arabia (KSA).
1. Delivery Locations
We currently offer delivery within supported locations across Saudi Arabia.
Delivery availability may vary for certain remote or restricted areas.
2. Order Processing
Orders are generally processed within 1–3 business days after order confirmation.
During weekends, public holidays, promotional periods, or high-demand periods, processing may take additional time.
3. Delivery Time
Estimated delivery time is generally 3–7 business days after the order has been processed and shipped.
Delivery times are estimates and may vary depending on the delivery location, courier operations, public holidays, weather conditions, and other circumstances beyond our control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
From time to time, OrviloCart may offer free shipping or other shipping promotions.
5. Order Tracking
Once your order has been shipped, tracking information may be provided through email, SMS, or other available communication methods.
Please allow some time for tracking information to become active after shipment.
6. Accurate Delivery Information
Customers are responsible for providing accurate delivery information, including:
-
Full name
-
Phone number
-
City
-
District or area
-
Street and building details
-
Any other information required for delivery
OrviloCart is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Delivery Attempts
The delivery provider may contact the customer or make delivery attempts using the information provided with the order.
If the customer cannot be reached or refuses to receive the order, the shipment may be returned.
Additional charges may apply for re-delivery, where applicable.
8. Delayed Deliveries
While we work to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
-
Courier delays
-
Public holidays
-
Weather conditions
-
High shipping volumes
-
Incorrect delivery information
-
Unforeseen circumstances
We appreciate your patience in such situations.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos showing the issue.
Contact us at:
We will review the issue and provide an appropriate solution according to our Return & Refund Policy.
10. Contact Us
For questions regarding shipping or delivery, please contact:
Email: OrviloCart.shop@gmail.com
Website: orvilocart.shop
OrviloCart